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Accessibility statement for commercial cards digital service in Finland

This accessibility statement applies to the commercial cards digital service in Finland. The service is subject to Act on Provision of Digital Services requiring the digital services to meet accessibility requirements. This accessibility statement is published on 08.12.2020.

General information about Nordea’s accessibility on commercial cards digital service

On this site you can find general information about accessibility of Nordea’s commercial cards digital service. Nordea is developing its commercial cards digital service in order to be accessible for all our customers. There are still some deficiencies in our service contents that we are working our best to solve. Nordea’s goal is that all our service contents are available equally, regardless of the device, special needs or situation of our customers.  

Generally, the accessibility of the commercial cards digital service contents has been assessed by Nordea itself and external expert organizations. Nordea is following A and AA level criteria of the Web Content Accessibility Guideline 2.1. 

Accessibility status for Nordea’s commercial cards digital service contents related to Finland are listed below, and the accessibility status for each content include detailed information about each content feature. In this accessibility statement you can find the information if the digital service content is not yet fully accessible and how it will be improved. Nordea updates the accessibility statement in accordance with the development of accessibility in our commercial card digital service. If you find any difficulties in accessibility of Nordea’s commercial cards digital service that have not been mentioned in our accessibility statement, please give us feedback.

By the 1st of January 2021 we have accessibility status covering our service content on By 23rd of June 2021 you can find on this site accessibility status covering also the mobile application service, First Card App. 

Accessibility status of the commercial card digital service contents

Nordea’s commercial cards  digital service in Finland meets partially the accessibility requirements. The target is to have the identified gaps fixed during 2021, unless otherwise stated below.

  • Partially accessible as outlined below
  • Cardholder’s online service: Partially accessible; analysis and implementation of deficiencies planned for 2021. Accessibility statement will be updated accordingly.
  • Webfile, Statistics Online, and tailor made services for companies: Partially accessible, however given the age and scope of the services, it is assessed to create an unreasonable burden to meet all accessibility requirements. Potential alternative solutions for these services is planned for 2021.
  • First Card App: Accessibility statement will be updated by 23rd of June 2021
Inaccessible content of the

The content partially meets the accessibility requirements. The target is to ongoing close the identified gaps with normal updates of the service content, unless otherwise stated below.


1.1.1      Non-text content (level A)

The First Card logo has the null alt attribute (alt=""). This will prompt assistive technologies to ignore the element. The element has a direct text alternative (the content, “First Card”), which seems more appropriate in context.


3.2.2 On Input (level A)

The footer uses a select input as a country selector. Generally, changing the value of an input element, must not result in a change of context, in this case a navigation away from the page, into another one. While this pattern of using a select as a short-hand menu is common, it can still be unexpected, and does not pass the WCAG success criterion.

Accessibility feedback 

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.   

Give feedback on accessibility 

 Supervisory authority 

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.  

Contact details of the supervisory authority  

Regional State Administrative Agency of Southern Finland 

Accessibility Control Unit  

telephone number exchange 0295 016 000