Support

Cardholders without Danish Social Security Number

How do I pay online without NemID?

A new requirement is introduced in Europe end of 2020, that all online payments (with certain exceptions) must be confirmed by the buyer with strong customer authentication which is NemID.

If you don´t have the possibility to get NemID, it is possible to create access with the alternative SMS solution. When paying, you can select "SMS password" under the NemID image. Here you have to confirm the purchase with a SMS code + a new, personal code.

We will send all cardholders without Danish CPR-number a personal code via secure email before 1st December 2020 - if you haven’t received a personal code, First Card customer service can be contacted on +45 70 20 63 09.

I am not a Danish citizen - can I get NemID?

You do not need to be a Danish national to obtain NemID, but you must have a CPR-number (SSN) and valid ID.

To obtain NemID you can go to a citizen service centre, you can request NemID in your bank, or you can request NemID online at nemid.dk. To request NemID online you need a Danish driving licence or a Danish passport.

How do I login to First Card app and MCOL without NemID?

Due to compliance rules cardholder must have a Strong Customer Authentication to login to First Card app and My Card Online. Please contact Customer Service to get details +45 70 20 63 09.

How do I activate my card without NemID?

Due to compliance rules cardholder must have a Strong Customer Authentication to login to First Card app and My Card Online. Please contact Customer Service for activating your card on +45 70 20 63 09.