How can we help?

Changing your profile

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Frequently asked questions

How do I change my address?

Please get in touch with us through First Card app, My Card Online or by calling our customer support (contact details can be found further down the page).

I've changed my name - do I need to do something about my card?

Yes, please get in touch with us through First Card app, My Card Online or by calling our customer support (contact details can be found further down the page). We'll order a new card for you with the new name (regular fee for card renewal applies, please refer to your local country pricing for further details).

Can't find your answer?
Contact us.

Call

Customer service

Full service, weekdays from 8 am to 5 pm local time.

Denmark: +45 70 20 63 09

Finland: +358 200 52100

Norway: +47 22 65 83 16

Sweden: +46 771 40 71 70

After office hours we stand ready to serve you 24/7 for card blocking or emergency service on the above numbers. You will be rerouted.

Call

Need to block your card? Other emergency issues?

24/7

Denmark: +45 70 20 63 09

Finland: +358 20 333

Norway: +47 22 65 83 16

Sweden: +46 771 407 170

Send us a message

Use Messenger service to send messages to customer service either via our app or when you are logged in on the web.