When can I see my transactions in the app?
You can find your transactions in First Card app, where a transaction will be marked in grey as "reserved" right after the purchase. As soon as the transaction has reached First Card it will instead be marked as “non-invoiced”. The sum will then be added to the total for non-invoiced transactions.
What are the payment terms on the First Card invoice and when will I receive it?
The cut-off date that applies to you depends on the terms of payment selected by your company. If you want to access your invoice and to review all your purchases before the invoice is due, you can check them in the First Card app or on My Card Online (you can log in via the button located in the right upper corner).
Choosing e-invoicing ensures faster invoice delivery compared to regular mail.
Can I see my First Card purchases and invoices online?
You can do this in two ways – by downloading the First Card app you'll have real-time access to your transaction data, and on My Card Online (you can log in via the button located in the right upper corner) you'll have access to much more - including invoices and transaction sorting features.
Can I get a copy of my invoice?
In My Card Online (you can log in via the button located in the right upper corner) you can view all your transactions and invoices. Please contact our customer support (contact details can be found further down the page) if you haven't logged in before or have trouble logging in.
What is the exchange rate on purchases made abroad?
The exchange rate is set daily on the currency markets where Mastercard Europe/Visa represent card issuers including Nordea.
Should I select the local currency or my home currency when travelling abroad?
To get the best exchange rate it is usually best to choose local currency.
Can I select e-invoicing for my First Card invoices? Or a direct debit method?
Yes you can, please order the e-invoice through your Internet bank. E-invoice is a faster and greener option.
In Sweden, you can use direct debit (autogiro) for convenient payment where the invoice fee is automatically deducted from your account. Please fill in the form to get started.
In Denmark, the corresponding service is called Betalingsservice and in Norway AvtaleGiro.
Can I get a copy of a receipt I've misplaced?
You can search for transactions in First Card app or My Card Online to find the transaction in question. Please contact the merchant when you've located the transaction details and ask for a copy of the receipt.
Why is VAT not always included on all receipts and why is it sometimes wrong?
It is the merchant who is responsible for reporting the VAT amount correctly. First Card displays the data transmitted through the purchase.