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Frequently asked questions

How do I get started with Apple Pay?

There are two ways to add First Card to Apple's Wallet: using the Nordea Wallet app or going through Apple Wallet.

How to get started with Apple Pay through Nordea Wallet

Nordea Wallet is a mobile wallet application where you can see all of your Nordea payment and credit cards and follow your consumption in real time. In Nordea Wallet you can easily get a transparent overview of your monthly expenditure, find card transactions and search for transactions by purchase outlets. You can also add your First Card to Apple's Wallet through Nordea Wallet:

Add your card in Apple Pay through Nordea Wallet:

  1. Update to the latest version of the Nordea Wallet app (check your local App Store for the latest version)
  2. Select the card you'd like to add and click on ‘Add in Apple Wallet’.
  3. Follow the instructions.
  4. Approve the terms and conditions and you’re done!
How to get started with Apple Pay through Apple Wallet

Add your card in Apple Pay through Apple Wallet:

  1. Open Apple Wallet
  2. Click on ‘Wallet +´and follow the different stages of the installation and your card information will be added.
  3. Approve the terms and conditions, and you’re done.
  4. Finalize by approving the addition in the Nordea Wallet app  (check your local App Store for the latest version)
Concerned about security?

Your card number is never stored on your Apple device or on Apple’s servers and is not shared with the purchase outlet either. Apple Pay uses a device-specific number and a unique transaction code for each purchase, so your payments will remain private and secure. Each transaction is approved by your fingerprint (Touch ID).

Compatible with: iOS 11 or later versions.

How do I pay with Apple Pay?

In stores (using your iPhone or Apple Watch):

Double click on ‘Touch ID’, or hold your iPhone against the card terminal with your finger on Touch ID.

With Apple Watch, double click on the side button and hold your Apple Watch against the terminal.

With iPhone X, double click on the side button and use Face ID to complete the purchase. Check that Apple Pay has been installed on your iPhone X, and that Face ID has been activated in Settings > Face ID and security code.

In apps or online stores (using iPhone or iPad)

Select Apple Pay as the payment method and keep your finger on Touch ID. If you have an iPhone X, use Face ID to complete the purchase.

Online stores (using Mac).

Select Apple Pay as the payment method and confirm the purchase with your iPhone.

How do I get started with Google Pay?

Google Pay is just minutes away. You can enroll through Google Pay or Nordea Wallet in all of your Android devices running Android Lollipop 5.0 or above which also supports NFC (contactless payments).

How to get started with Google Pay through Nordea Wallet

Nordea Wallet is a mobile wallet application where you can see all of your Nordea payment and credit cards and follow your consumption in real time. In Nordea Wallet you can easily get a transparent overview of your monthly expenditure, find card transactions and search for transactions by purchase outlets. You can also add your First Card to Google Pay through Nordea Wallet:

  1. Add your card in Google Pay through Nordea Wallet (check your local Google Play Store for the latest version)
  2. Open Nordea Wallet app.
  3. Choose your card and click ”Add to Google Pay”.
  4. Follow registration steps and your card details are added.
  5. Accept the terms & conditions.
  6. Download Google Pay app from Google Play .
How to get started with Google Pay through Google Pay

Add your card in Apple Pay through Google Pay:

  1. Download Google Pay from Google Play an open it
  2. Click “+ Payment method” button on the payment –tab and just follow the instructions.
  3. Accept Terms & Conditions
  4. Confirm registration in the Nordea Wallet app (check your local Google Play Store for the latest version)
Concerned about security?

When you use your phone to pay in stores, Google Pay doesn’t send your actual credit or debit card number with your payment. Instead, a virtual account number is used to represent your information – so your card details stay safe.

How do I pay with Google Pay?

In-stores with your smartphone

Google Pay works on your Android device anywhere where contactless payments are accepted. 

For low value payments you just need to hold your device near the payment terminal. When making high value payments unlock your device and hold it close to the terminal. You don’t even need to open the app. 

Speed through checkout online

With Google Pay in your mobile device, you can pay with a few quick clicks in apps and on the web. Just follow the payment process – and that’s it. No need to enter your payment info. 

How does mobile payments differ from traditional NFC (contactless) payments?

You can also pay purchases exceeding (Norway: NOK 200,- Finland: EUR 50, Sweden: SEK 200, Denmark: DKK 350,-) Just unlock your phone and hold it close to the contactless payment terminal. No need to verify each payment separately as long as the phone is unlocked.

How do I know that the payment was successful?

The payment terminal lets you know when your payment has been accepted. In online payments, the payment process is finished when you see the notification of an accepted payment. 

Where and when is the payment executed?

Your payments are charged similarly as when paying with your card.

Can I use Google Pay with my rooted Android device?

Unfortunately, Google Pay won’t work on a rooted device.

I have a loyalty scheme attached to my card. Am I able to collect points the same way when I pay with my mobile device?

Unfortunately, in most cases Google Pay doesn’t support Nordic loyalty schemes attached to payment cards. However, this is dependent if the company providing loyalty scheme has developed a separate solution for this. Please ask your loyalty scheme provider for more information.

More information

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Customer service

Full service, weekdays from 8 am to 5 pm local time.

Denmark: +45 70 20 63 09

Finland: +358 200 52100

Norway: +47 22 65 83 16

Sweden: +46 771 40 71 70

After office hours we stand ready to serve you 24/7 for card blocking or emergency service on the above numbers. You will be rerouted.

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Denmark: +45 70 20 63 09

Finland: +358 20 333

Norway: +47 22 65 83 16

Sweden: +46 771 407 170

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