This accessibility statement applies to the commercial cards digital service in Finland. The service is subject to Act on Provision of Digital Services requiring the digital services to meet accessibility requirements. This accessibility statement was published in 2020 and updated on 26.9.2024.

General information about Nordea’s accessibility on commercial cards digital service

On this site you can find general information about accessibility of Nordea’s commercial cards digital service. Nordea is developing its commercial cards digital service in order to be accessible for all our customers. There are still some deficiencies in our service contents that we are working our best to solve. Nordea’s goal is that all our service contents are available equally, regardless of the device, special needs or situation of our customers.  

The accessibility of the commercial cards digital service contents has been assessed by a third party. Nordea is following A and AA level criteria of the Web Content Accessibility Guideline 2.1. 

Accessibility status for Nordea’s commercial cards digital service contents related to Finland are listed below, and the accessibility status for each content include detailed information about each content feature. In this accessibility statement you can find the information if the digital service content is not yet fully accessible and how it will be improved. Nordea updates the accessibility statement in accordance with the development of accessibility in our commercial card digital service. If you find any difficulties in accessibility of Nordea’s commercial cards digital service that have not been mentioned in our accessibility statement, please give us feedback.

Accessibility status of the commercial card digital service contents

Nordea’s commercial cards digital service in Finland meets partially the accessibility requirements.

• Firstcard.fi: Fully accessible
• Cardholder´s online service: Fully accessible.
• Webfile, Statistics Online, and tailor made services for companies: Partially accessible, however given the age and scope of the services, it is assessed to create an unreasonable burden to meet all accessibility requirements. Potential alternative solutions for these services is planned for 2025. Inaccessible content can be requested by contacting First Card customer service.
• First Card App: Not yet fully accessible, due to unreasonable burden; analysis and implementation of deficiencies will be planned. Accessibility statement will be updated accordingly. Inaccessible content can be requested by contacting First Card customer service.

Inaccessible content of First Card App

Perceivable

1.1.1: Non-text Content

• The icon does not have a text alternative

1.3.1: Info and Relationships

• Each page must have headings semantically, when they are presented visually
• Related elements that all do the same action on activation must be grouped as one, instead of individual elements.
• Phone number field has no programmatic label. The hint should be separate.

1.3.4: Orientation

• The app must not restrict orientation to portrait mode

1.4.4: Resize text

• The text gets truncated at high text sizes.
• Respect dynamic text sizing, ensure the content remains available

Operable

2.2.1: Timing Adjustable

• If there is a log-out period after inactivity, ensure that the user knows about it

2.4.2: Page Title

• Each page must have a title element

2.4.3: Focus Order

• When navigating to a new view (either via the nav bar or in-page buttons), the focus ends up in unpredictable places. It should at least be consistent
• When opening a modal, the focus must go to the modal.

2.4.7: Focus Visible

• Focus can end up behind the modal

Understandable

3.1.1: Language of Page

• The app must communicate the language that the interface is in, programmatically

3.3.1: Error Identification

• Errors in the phone number are not identified programmatically

3.3.3: Error Suggestion

• If there is an error in the format, it should be identified in the error text block.

Robust

4.1.2: Name, Role, Value

• Must announce their role (button)
• The button is not communicated as a button
• Must communicate their role and value (switch, on/off). The role is communicated, but no name is available.
• No role is announced for 'Locate country'
• Some buttons are missing roles and labels: Back, Send (up arrow), Add attachment, Delete message. They also do not have the correct role
• Ensure that the currently selected element is communicated programmatically. There must be a valid role.
• The label for the message field disappears once the user enters text

4.1.3: Status Messages

• If there are status updates, ensure those are communicated to assistive technologies.

Accessibility feedback 

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.   

Give feedback on accessibility 

Supervisory authority 

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.  

Contact details of the supervisory authority  

Regional State Administrative Agency of Southern Finland 
Accessibility Control Unit  
www.saavutettavuusvaatimukset.fi 
saavutettavuus@avi.fi  
telephone number exchange 0295 016 000