Support

Block & terminate card

How do I block my card?

In Finland and Sweden, you can block your card temporarily in the First Card app. To permanently block your card you can call our customer support 24/7. You can find the card blocking numbers below in the grey column in the middle.

How do I terminate my card?

For cards with corporate liability the company needs to contact us through our online services or through customer support . For private liability cards it is the cardholder who needs to contact us. Contact details can be found further down in this page in the grey column to the left.

An employee at our company has left - what do we do with his or her First Card?

For cards with corporate liability the company's contact person needs to contact our customer support . For private liability cards it is the cardholder who needs to contact us.

Contact details can be found further down in this page in the grey column to the left.

How do I transfer cardholders between different customer numbers, cost centers or departments?

Please call us: keep the card number and social security number (SSN) at hand.

Local customer support numbers can be found further down on this page in the grey column to the left.